Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com
Our packaging is designed so that you can safely transport your arrangement. Whether it’s in Avelyn’s Signature Box or in a bouquet wrap, you just need to use a little care when transporting your arrangement. But don’t overthink it. It’s just like carrying a cake. And if you’re very concerned, there’s always the option to have it delivered
Our terrariums are a popular choice for men. Another option is potted succulents and plants. They’re constantly admiring them in our store.
We’ll share our little secret. Plants like to be on a routine. You need to commit to a watering schedule and stick to it. Depending on the plants, all plants have slightly different care needs but, at the end of the day, all plants need to be watered regularly. Consistency is key.
Simply cut the stem right down to the bottom. This will allow your orchid to re-distribute it’s energy to generating a new stem. It is a long growth cycle so be patient.
Anything from fresh cut flowers to floral landscape to dryscapes, we can cater to any design challenge. We would love to see your space and create a solution that will enhance your work environment. Book an appointment with Avelyn and discuss the requirements for free.
We believe the celebration of someone’s life should be as beautiful as any of life’s milestones. Our most popular arrangements are pieces for the viewing room. We also make beautiful casket sprays. We are happy to discuss any custom options with you either on the phone or at our store.
Knowing the occasion always helps us make the right suggestion for your order. So don’t be shy to let us know if it’s a birthday, anniversary or just because. In addition to the occasion, we like to know the colour of flowers and how big or small of an impression you would like to make. Our designers will take it from there.
Generally, flowers will last for 3-4days. Factors that will shorten the life of your flowers include not refreshing your water regularly, warm environments (i.e. window sill) and not cutting stems on woody stems like roses & hydrangeas.
Given that flowers are a perishable product, we are thankful that this isn’t a common occurrence. We pride ourselves in having the freshest flowers possible. If you’re not happy about it, we want to know. If there is something wrong with the quality of your flowers, please call or email us within 24 hours of receipt. And, we want to see the product so we can report back to our suppliers. So drop off your arrangement to our store or, if you don’t work or live close by, send us a picture to avelynflorist@gmail.com.
In Vancouver & Lower Mainland
We guarantee that deliveries will be made by latest 5pm to a business address and by latest 6pm to a residence.
Our motto is “no news is good news.” We do not offer a delivery confirmation service. If you don’t hear from us, you can assume that your order has been delivered.
We are happy to package special items with your floral order. Please drop off your gift items to our store at 67 E Cordova St. one day prior to the delivery date. If you would like us to buy and select the choices given the budget, we will gladly do it free of charge. Give us a call at 604-423-5511.
For local, same day deliveries within Vancouver, our delivery cut-off time is 3PM PST. If the delivery is beyond Vancouver, orders must be placed by 11AM PST. All other orders will be delivered on the next business day. For same day or rush orders after the on-line cut-off time, please call Avelyn Florist store directly at 604-423-5511.
Our Guarantee - Avelyn Florist has one goal in mind - your satisfaction. We want you to be happy with your purchase and your recipient to be thrilled with their gift. If, for any reason, you feel your purchase was not up to our usual standards, please let us know. We will do what you feel is right.
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